Industrial Equipment Manufacturing: Achieving Customer Relationship Excellence
by Joe Barkai
Know About:
a) Industrial Equipment Manufacturing Worldwide Revenue and Net Profit Margin Trends
b) Market Challenges
c) Primary Business Challenges- How to achieve Profitable Innovation, Cost Reduction, Service Excellence.
d) Customer relationship Maturity Model
e) An end-to-end Sales Life cycle process
f) Essential Guidance
For Lean enterprise solutions for Industrial Equipment Manufacturers contact Microsoft partner eLogic Group
Hear how Microsoft Dynamics helps Andrew give his people supply chain software they can actually use. See what your business can be like when everyone gets it.
Contact Microsoft Dynamics partner eLogic Group ERP solutions
Understand why PTC developed a brand new product based on Microsoft’s SharePoint.
Contact PTC reseller elogic Group for more info on PTC Windchill and Pro/Engineer products
eLogic Group provides a full range of consulting services for the Lean Industrial Enterprise.
Dynamic Business week with a tagline Process, People and Ecosystem was an event held between June 14th to June 27th on Windows Azure platform sponsored by Microsoft Dynamics and Focus Group. It was a unique event of such kind conducted by Microsoft Dynamics to make the consumers experience the Social Customer Relationship Management (SCRM) community in action. Though the event was not heavily promoted/advertised by Microsoft Dynamics team, the event did its part in initiating the spark about SCRM.
The event could be attended by either registering with your Windows live Id/ Facebook Connect or by registering as a new user. Once you register for the event, you would be offered a platform with opportunities to network with peers, industry experts, and Microsoft Dynamics CRM team members.
Here are few screen shots from the event:
The Lobby Consisted of Expo Hall, Theatre (Sessions), Networking Lounge and Profile’s of attendees.
1. The Expo Hall had 5 main booths which were
a) Microsoft Dynamics CRM Marketing,
b) Microsoft Dynamics Sales,
c) Microsoft Dynamics Service,
d) Microsoft Dynamics xRM and
e) FOCUS booth.
Each booth had Sessions, Documents (Whitepapers), Contact Rep, basic information about them and a place to swipe your business card.
2. Theater: There were about 10 sessions available to attend. A list of the sessions which were available is given below
1) Opening Keynote Session, Duration-01:34 minutes; Presenter- Kirill Tatarinov, Stephen Elop
2) The Era of the Social Customer, Duration - 01:30 minutes; Presenter- Paul Greenberg
3) Value Keynote (focus.com): Peer Power, Duration- 00:14 minutes ; Presenter- Scott Albro
4) High Performance Sales,Things Managers Must Worry About, Duration- 00:35 minutes ; Presenter - Dave Brock
5) Architecting for the Dynamic Business, Duration- for 00.22 minutes; Presenter- Mike Ehrenberg, Joshua Greenbaum
6) DoD’s and ont’s of Social Media , Duration- 00:07 minutes; Presenter – Michael Gannotti
7) Social Media and Windows 7: A Love Story, Duration- 00:22 minutes ; Presenter- Marty Collins
8 ) 5 Common Marketing Pitfalls, Duration- 00.13 minutes; Presenter- Ardath Albee
9) Making Your Contact Center a Strategic Goldmine for the Enterprise,Duration- 00:21 minutes ; Presenter- Myra Golden
10) Closing Keynote, Duration- 00:20 minutes; Presenter- Bill Patterson
Opening Key note screenshot
3. The Networking home page showed the leader board, top tags and top cities.
At the end of the event i.e. on 27th of June as per the leader board, the top scorer was Pavan Puttaswamy Geetha from eLogic Group LLC, the top tag was CRM and the top city was Redmond.
The points were awarded based on: attendee’s participation in the sessions, starting a conversation, viewing/posting videos, survey completions, linking your social media profiles to the Dynamics profile, establishing connections and your interactivity level with the Dynamic Attendees and Presenters.
Also each Attendee got badges based on his participation/activities in the event
Badges/Points: Recruit for earning 10 points, Corporal for 50 points, Sergeant for 100 points, Lieutenant for 150 points, Captain for 250 points, Major for 500 points, Colonel for 1000 points, General for 1200 points,
Friend badge for 1 connection, Famous badge for 5 connections, Celebrity badge for 10 connections, Rockstar for 20 connections, Superstar for 30 connections, CRM Legend for 50 connections
Smart badge for attending 2 sessions, Wise for attending 5 sessions and CRM expert for attending 7 sessions
Finally the event was successful to an extent to give a push to its Microsoft Dynamics SCRM campaign, however there is still a large scope for improvement in several areas. Hoping for better well advertised Virtual events from Microsoft Dynamics in the upcoming years.
eLogic Group LLC to resell PTC® leading PLM solutions to discrete manufacturing companies
Victor, NY– June 4, 2010 – eLogic Group LLC, a leading provider of Lean Enterprise Solutions for Industrial Equipment Manufacturers (IEM), announced that it has joined the PTC® ChannelAdvantage™ Partner Program. As a PTC ChannelAdvantage reseller, eLogic will now be able to introduce the PTC Product Development System (PDS) to its industrial customers.
PTC’s Windchill® PLM solution is already installed at more than 25,000 customer sites around the globe. The integral PTC PDC is comprised of market leading Pro/ENGINEER®, Windchill®, Arbortext®, Mathcad®, and ProductView™ products, which have been designed to work together to help companies optimize their product development processes.
“The PTC Product Development System (PDS) is a perfect fit with our industry leading Lean Product Management solutions. PTC has the best strategy, architecture and products for our Industrial Manufacturing segment. We are very pleased to join the PTC partner channel, and look forward to better servicing our customers with PTC PDS,” said Mike Shields, President, eLogic Group.
With the addition of PTC product life cycle management capabilities to its existing Lean Enterprise Solutions, eLogic will now have the capability to offer integrated process, data and systems solutions across the entire manufacturing enterprise. This will benefit manufacturers who would like to improve efficiencies around product development by adding complementary PLM solutions. Customers will be able to realize measureable gains in accelerated ‘time to value’, productivity, improved product quality, higher margins, increased customer satisfaction and market share. eLogic’s deep knowledge of manufacturing industry processes are complemented by the ability to now provide customers with a comprehensive PLM solution that enhances the value of their enterprise manufacturing solutions.
“We are pleased to add eLogic to the growing list of PTC Channel Advantage Partner companies. We believe that customers who choose to embark on Lean Enterprise initiatives in conjunction with PTC’s product development solutions will benefit from increases in overall product development efficiencies and as a result improve time-to-market, control costs and drive competitive differentiation.“ said Paul J. Cunningham, executive vice president, Worldwide Sales and Distribution, PTC.
About eLogic
eLogic provides a full range of consulting services for the Lean Industrial Enterprise. As specialists in Industrial Equipment Manufacturing, and with deep expertise in all aspects of sales/product configuration, eLogic is uniquely qualified to service the needs of the IEM market. For more information on eLogic, please visit http://www.elogicgroup.com/
PTC, PTC ChannelAdvantage, Pro/ENGINEER, Windchill, Arbortext, Mathcad, and ProductView are trademarks or registered trademarks of Parametric Technology Corporation or its subsidiaries in the United States and in other countries.
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Lean Operational Improvements That Last
From Island Improvement to Enterprise-Wide Excellence
Introduction
Ever since Jim Womack, John Krafcik and colleagues at MIT’s International Motor Vehicle Program introduced the term “Lean Manufacturing” in 1987, thousands of companies around the world have adopted the improvement methodology and its tools, first pioneered by Toyota Motor Corp. Yet despite impressive achievements by companies that have implemented Lean, many discrete manufacturers haven’t pursued Lean improvement methods, even though these tactics typically provide large returns with initial low-cost investments. Then, too, even discrete manufacturers that have adopted Lean often realize only small, local benefits, unable to generate the lasting, widespread benefits earned by companies such as Toyota.
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We just returned from this year’s Convergence Conference in Atlanta. WOW! As first-timers at this Microsoft Dynamics partner conference, all four (Rick Steber, Mark Stevens, Tom Erdle and myself) of us were completely impressed with this event. It is the best industry conference I’ve ever attended. It was focused, informative, interesting and FUN. High energy all around this event…
With the theme of Today – Tomorrow – Together, MS Dynamics created a great environment for partners to look at all aspects of the products, including best practices for today and glimpses into the future. Numerous parallel tracks enabled us to cover a wide range of AX and CRM sessions. The general sessions show Microsoft’s leadership position in CLOUD computing – with many real-world products already available and countless more on the way. With this level of investment and commitment MS is unbeatable in this emerging trend. This is very exciting, as the walls are coming down around applications services.
Specifically for our customers/market, we see great solutions coming together like never before. Many of the ISV’s in the expo are building highly specialized best-practice solutions on the MS AX stack… and the CRM product is the best we’ve ever seen! Together this is going to offer faster implementation of more powerful industry solutions.
We were also able to connect with many other partners and the MS Dynamics execs responsible for our channel. It is a very impressive convergence of more than 8,500 attendees. Special thanks to our partner advocates, Janet Kahr and Kevin Racer for making this a complete success for eLogic.
Microsoft Dynamics CRM/ERP
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